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Fix – Unable to Connect to the Remote Server

If you are getting error message Unable to Connect to the Remote Server then try the following methods to resolve the problem.

Internet Explorer Checking

  • Open Internet Explorer and check if it connects to the internet.
  • If IE cannot connect to the internet, click the Tools button on the top right.
  • Select Internet Options.
  • In the Connections tab in, click the LAN settings.
  • In LAN Settings window, check the box opposite Automatically detect settings and click OK.

Ping Checking

  • Press Windows + X and select Command Prompt (Admin).
  • Type the following commands and press Enter after each command:

ping app1.earthslab.com

ping app.earthsalb.com

  • If the ping command does runs unsuccessfully, the Execute Ping results screens displays an error message.
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